:root{--paper:#F8F7F4;--card:#FFFFFF;--line:#E4E2DC;--line-soft:#EEECE6;--ink:#1A1916;--ink-2:#6B6860;--ink-3:#9E9C96;--green:#1A5C3A;--green-soft:#E8F4EE;--hot:#B23A16;--hot-soft:#FBEDE7;--hot-edge:#E06A3F;--med:#8A6410;--med-soft:#FBF3DC;--low:#5B5F66;--low-soft:#EEEFF1;--stamp:#1A5C3A}*,:after,:before{box-sizing:border-box;margin:0;padding:0}body,html{height:100%}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;background:var(--paper);color:var(--ink);font-size:14px;line-height:1.55}.brand,.sec-title,h1,h2{font-family:Bricolage Grotesque,-apple-system,sans-serif}button{font-family:inherit;cursor:pointer}a{color:inherit}.num{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}header.portal{background:var(--card);border-bottom:1px solid var(--line);padding:14px 22px;display:flex;align-items:center;justify-content:space-between;position:-webkit-sticky;position:sticky;top:0;z-index:50}.brand{font-size:16px;font-weight:700;letter-spacing:-.01em;text-decoration:none}.brand em{font-style:normal;color:var(--green)}.hd-sub{font-size:11px;color:var(--ink-3);margin-top:1px}.hd-right{display:flex;gap:10px;align-items:center}.lang-toggle{display:flex;border:1px solid var(--line);border-radius:99px;overflow:hidden;background:var(--paper)}.lang-toggle button{font-size:11px;font-weight:600;padding:5px 12px;border:none;background:transparent;color:var(--ink-3)}.lang-toggle button.on{background:var(--ink);color:#fff}.avatar{width:30px;height:30px;border-radius:50%;background:var(--green);color:#fff;font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center;text-decoration:none}.wrap{display:flex;height:calc(100vh - 59px)}.pane-list{width:400px;min-width:340px;border-right:1px solid var(--line);display:flex;flex-direction:column;background:var(--card)}.pane-detail{flex:1 1;overflow-y:auto;background:var(--paper)}.list-tools{padding:14px 16px 10px;border-bottom:1px solid var(--line-soft)}.search{width:100%;font-size:13px;padding:8px 12px;border:1px solid var(--line);border-radius:9px;background:var(--paper);outline:none;font-family:inherit;color:var(--ink)}.search:focus{border-color:var(--green)}.chips{display:flex;gap:6px;margin-top:10px;flex-wrap:wrap}.chip{font-size:11.5px;font-weight:600;padding:4px 11px;border-radius:99px;border:1px solid var(--line);background:var(--card);color:var(--ink-2)}.chip.on{background:var(--ink);color:#fff;border-color:var(--ink)}.list-scroll{flex:1 1;overflow-y:auto}.day-hdr{font-size:10.5px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--ink-3);padding:14px 16px 6px;background:var(--card);position:-webkit-sticky;position:sticky;top:0}.lead{padding:12px 16px 12px 14px;border-bottom:1px solid var(--line-soft);border-left:3px solid transparent;display:flex;flex-direction:column;gap:4px;cursor:pointer;transition:background .1s;text-decoration:none;color:inherit}.lead:hover{background:var(--paper)}.lead.sel{background:var(--green-soft);border-left-color:var(--green)}.lead.is-hot{border-left-color:var(--hot-edge)}.lead.is-hot.sel{border-left-color:var(--hot)}.lead-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.lead-name{font-size:13.5px;font-weight:600}.lead-time{font-size:11px;color:var(--ink-3);white-space:nowrap}.lead-mid{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.badge{font-size:10px;font-weight:700;letter-spacing:.05em;padding:2px 8px;border-radius:99px;text-transform:uppercase}.badge.hot{background:var(--hot-soft);color:var(--hot)}.badge.medium{background:var(--med-soft);color:var(--med)}.badge.low{background:var(--low-soft);color:var(--low)}.pill{font-size:10.5px;font-weight:600;padding:2px 7px;border-radius:99px;background:var(--paper);border:1px solid var(--line);color:var(--ink-2)}.pill.appt{background:var(--green-soft);border-color:#BFE0CE;color:var(--green)}.pill.urgent{background:#FFF0E9;border-color:#F3C4AE;color:var(--hot)}.lead-sub{font-size:12px;color:var(--ink-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.list-empty{padding:40px 20px;text-align:center;color:var(--ink-3);font-size:13px}.det{max-width:720px;margin:0 auto;padding:26px 28px 60px}.det-back{display:none;font-size:13px;font-weight:600;color:var(--green);background:none;border:none;margin-bottom:12px;text-decoration:none}.det-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:6px}.det-name{font-size:26px;font-weight:700;letter-spacing:-.02em;line-height:1.15;font-family:Bricolage Grotesque,-apple-system,sans-serif}.det-meta{font-size:12.5px;color:var(--ink-2);margin-top:6px;display:flex;gap:14px;flex-wrap:wrap}.det-meta .num a{color:var(--green);text-decoration:none;font-weight:600}.score-lg{font-size:12px;font-weight:800;letter-spacing:.06em;padding:7px 16px;border-radius:99px;text-transform:uppercase;white-space:nowrap}.score-lg.hot{background:var(--hot);color:#fff}.score-lg.medium{background:var(--med-soft);color:var(--med);border:1px solid #ebd9a6}.score-lg.low{background:var(--low-soft);color:var(--low);border:1px solid #d8dade}.flag-urgent{margin:14px 0 0;font-size:12.5px;font-weight:600;color:var(--hot);background:var(--hot-soft);border:1px solid #f3c4ae;border-radius:10px;padding:9px 13px;display:inline-flex;align-items:center;gap:7px}.card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:18px 20px;margin-top:18px}.sec-title{font-size:14px;font-weight:700;letter-spacing:-.01em;margin-bottom:14px;display:flex;align-items:center;gap:8px}.sec-title .sub{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-size:11px;font-weight:500;color:var(--ink-3);letter-spacing:0}.qgrid{display:grid;grid-template-columns:1fr 1fr;grid-gap:12px 22px;gap:12px 22px}.q{border-top:1px solid var(--line-soft);padding-top:8px}.q-label{font-size:10.5px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--ink-3);margin-bottom:2px}.q-val{font-size:13.5px;font-weight:500}.q-val .muted{color:var(--ink-3);font-weight:400}.appt-card{display:flex;align-items:center;gap:14px}.appt-date{background:var(--green-soft);border:1px solid #bfe0ce;border-radius:12px;padding:10px 14px;text-align:center;min-width:64px}.appt-date .d{font-size:20px;font-weight:800;color:var(--green);line-height:1}.appt-date .m{font-size:10px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--green)}.appt-info .t{font-size:14px;font-weight:600}.appt-info .s{font-size:12px;color:var(--ink-2);margin-top:2px}.stamps{position:relative;padding-left:26px}.stamps:before{content:"";position:absolute;left:8px;top:6px;bottom:6px;width:2px;background:var(--line);border-radius:2px}.stamp{position:relative;padding:0 0 16px}.stamp:last-child{padding-bottom:2px}.stamp:before{content:"";position:absolute;left:-24px;top:3px;width:14px;height:14px;border-radius:50%;background:var(--card);border:2px solid var(--line)}.stamp.ok:before{background:var(--stamp);border-color:var(--stamp);box-shadow:0 0 0 3px var(--green-soft)}.stamp.no:before{background:var(--card);border-color:#C9C7C0}.stamp-name{font-size:13px;font-weight:600}.stamp-name .law{font-size:10.5px;font-weight:600;color:var(--ink-3);margin-left:6px}.stamp-detail{font-size:12px;color:var(--ink-2);margin-top:1px}.stamp-time{font-size:11px;color:var(--ink-3);margin-top:1px}.stamp.no .stamp-name{color:var(--ink-2)}.tr-toggle{width:100%;display:flex;align-items:center;justify-content:space-between;background:none;border:none;padding:0}.tr-toggle .sec-title{margin-bottom:0}.tr-caret{font-size:12px;color:var(--ink-3);transition:transform .15s}.tr-caret.open{transform:rotate(90deg)}.transcript{margin-top:14px;display:none}.transcript.open{display:block}.turn{display:flex;gap:10px;margin-bottom:10px}.turn .who{font-size:10.5px;font-weight:800;letter-spacing:.05em;min-width:52px;padding-top:2px;text-transform:uppercase}.turn.agent .who{color:var(--green)}.turn.caller .who{color:var(--ink-3)}.turn .say{font-size:13px;background:var(--paper);border:1px solid var(--line-soft);border-radius:10px;padding:8px 12px;flex:1 1;white-space:pre-wrap}.tr-note{font-size:11px;color:var(--ink-3);margin-top:8px;display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:8px}.btn-ghost{font-size:11.5px;font-weight:600;padding:5px 11px;border-radius:8px;border:1px solid var(--line);background:var(--card);color:var(--ink-3)}.btn-ghost:disabled{cursor:not-allowed;opacity:.7}.det-empty{display:flex;height:100%;align-items:center;justify-content:center;color:var(--ink-3);font-size:13.5px;text-align:center;padding:40px}@media(max-width:760px){.wrap{height:auto;min-height:calc(100vh - 59px)}.pane-list{width:100%;min-width:0;border-right:none}.pane-detail,.wrap.detail-open .pane-list{display:none}.wrap.detail-open .pane-detail{display:block}.det{padding:18px 16px 50px}.det-back{display:inline-block}.qgrid{grid-template-columns:1fr}header.portal{padding:12px 14px}}button:active{transform:scale(.97)}.auth-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:20px}.auth-card{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:28px;width:100%;max-width:380px}.auth-card h1{font-size:20px;font-weight:700;letter-spacing:-.01em;margin-bottom:4px}.auth-brand{margin-bottom:18px}.auth-field{margin-top:14px}.auth-field label{display:block;font-size:10.5px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--ink-3);margin-bottom:4px}.auth-field input{width:100%;font-size:14px;padding:9px 12px;border:1px solid var(--line);border-radius:9px;background:var(--paper);outline:none;font-family:inherit;color:var(--ink)}.auth-field input:focus{border-color:var(--green)}.btn-primary{width:100%;margin-top:18px;font-size:13.5px;font-weight:700;padding:10px 16px;border-radius:9px;border:none;background:var(--green);color:#fff}.btn-primary:disabled{opacity:.6;cursor:not-allowed}.auth-error{color:var(--hot);background:var(--hot-soft);border:1px solid #f3c4ae;border-radius:9px}.auth-error,.auth-ok{margin-top:12px;font-size:12.5px;padding:8px 12px}.auth-ok{color:var(--green);background:var(--green-soft);border:1px solid #bfe0ce;border-radius:9px}.auth-toggle-row{display:flex;justify-content:flex-end;margin-bottom:6px}.mfa-qr{margin:14px auto;display:block;width:180px;height:180px;border:1px solid var(--line);border-radius:12px;background:#fff;padding:8px}.sec-page{max-width:480px;margin:0 auto;padding:26px 20px 60px}.skel{background:var(--line-soft);border-radius:8px;animation:skel 1.2s ease-in-out infinite alternate}@keyframes skel{0%{opacity:.55}to{opacity:1}}@media(prefers-reduced-motion:reduce){*,:after,:before{transition:none!important;animation:none!important}button:active{transform:none}}